Returns Policy and Procedure

• Products can be returned if the products are unopened/unused in original packaging and confirmed by Amazon DSP team. Delivery charges for the return has to be borne by buyer/DSP.
• Return charges to be borne by the customer in cases of the incorrect product selection, size selection or change of mind.
• Return charges to be borne by the supplier in cases of the mistake originating from supplier with respect to incorrect size or product supplied.
• Refunds will be processed once the inventory received is checked and processed. Payment will be processed within 24-48 hours and approx. time for payment to be returned to the buyer account is 3-5 business days. 
• Any issues with the received inventory will be communicated to the DSP on their registered email address.
• With any questions regarding the product quality, you can reach us on dspuniforms.com.au or Amazon DSP team member

Escalation Matrix- with approx. reply duration. 

Level 1 : dspuniforms@carewellgroup.com.au, within 24 hours

Level 2: customerservice@carewellgroup.com.au within 48 hours

Level 3 : smd@carewellgroup.com.au within 48 hours

For any urgent queries or help please call us on 02 8760 1491. Thank you!